Case Management Supervisor

Requisition #: req13116

Location: Grand Rapids, MI

Hours: Full-time (40 Hours/Week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Case Management Supervisor, you will be primarily responsible for the successful administration and management of Refugee and Immigrant services case management team. This individual will also be responsible for overseeing and maintaining consistent professional standards, contract regulations and national office expectations.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Lead, model, and mentor the development of Sanctuary Model of Care principles in case management team and the programs;
• Supervise staff in alignment with job requirements, program and agency expectations, DHHS licensing, BAL, ORR, and COA requirements;
• Effectively distribute case assignments in a fair and equitable manner;
• Develop, update, and maintain the program operation manuals;
• Promote effective operations through hiring, training, and orientation of new hires;
• Conduct weekly individual and team supervision meetings with direct reports and interns;
• Build and sustain a cohesive team while cultivating a positive employee morale;
• Ensure agency policies and procedures are enforced through employee evaluations, conference request, time sheets, and reimbursement vouchers;
• Manage employee vacation scheduling to ensure adequate coverage for program service needs;
• Ensure integration of case management personnel with treatment team outcome and therapeutic needs;
• Stay up to date on current industry trends and theories while recommending changes in agency policies and practices when appropriate;
• Participate in the preparation of annual budget, goals and objectives for the program;
• Develop, maintain, and enhance positive work relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals;
• Actively participate in community forums relevant to primary job responsibilities;
• Effectively and efficiently track all report submissions to ensure timeliness and accuracy;
• Attend training as needed and apply newly gained knowledge to provided service;
• Maintain an awareness of current trends, theories, state licensing regulations, legislation and practices through the review of professional journals and literature, participation in relevant educational forums;
• Attend project teams, local, and national meetings to enhance provision of services to populations served;
• Receive and process intake and referrals in a timely manner;
• Establish and maintain post residential placement options including a network of SIL homes;
• Coordinate discharge and aftercare services in conjunction with Aftercare Specialist;
• Develop community resources for youth including job placements and volunteer opportunities;
• Participate in and ensure that on-call system meets program needs;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Human Services or equivalent field of study from an accredited college and at least three (3) years of experience or four (4) years of experience (Michigan) in child welfare or refugee resettlement; or Master’s degree in Human Services or equivalent field of study from an accredited college in lieu or experience or Master’s degree in Human Services or equivalent with 2 years of experience in child welfare (Michigan);
• At least one (1) year of experience of managing others;
• Bilingual: English and Spanish, a plus;
• Active Child Welfare Certification in the state of the work location may be required;
• Obtain and maintain the appropriate professional licensure and registration, if applicable;
• Demonstrated ability with providing excellent clinical, therapeutic, and crisis intervention skills;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Work well under pressure and adaptable to change;
• Computer and typing skills sufficient to perform essential job functions;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement.